Is Trac still the right place to file bugs/feature-requests/wishes?
I was just wondering if trac on http://dev.jquery.com is still the right place
to file bugs and feature request since I see a lot of people commiting
bug-reports to this mailinglist and on the other hand there isn't really
a "flood" of trac-tickets since the ui-alpha has been released.
So what do you developers want the community to do? Write mails to the group
or file bugs to trac?
From my experience I can tell that in mailinglists (too) many things get
dropped unresolved which was on of the reasons bugtrackers like trac came up.
My suggestion is that you developars issue some kind of policy for the
community how to handle bug-reports and feature-requests, e.g. that plain
bug-reports to the list are strictly ignored and people are encouraged to use
trac.
Also the handling of tickets in trac could be a bit stricter I think,
i.e. "force" people to provide proper information that can lead to a bugfix
and mark bugs as invalid if they don't do so.
I personally believe that in such a way, i.e. consequently holding the amount
of open tickets in trac low, and quickly responding to all new tickets with
either a request for more information or an eta when the bug will be fixed,
the ui-code could be hardened a lot.
Also I don't know whether auto-assigning tickets to people in trac is such a
good idea. Because when a ticket is unassigned in the beginning and a
developer then assigns it to him or somebody else, this is a great sign for
the reporter that his issue is being taken care of. In the current state
nobody who contributes tickets to trac really knows whether his issue is
being accepted, whether he needs to provide more info, etc. pp....
I'm really willing to test ui intensively and I think for testers and
developers it would be very motivating to have some policy for that. And
personally I would appreciate it a lot if trac would be used more actively.
Anyway, you do a really great job and I'm looking forward to finally having a
stable jQuery UI!
Cheers, Christoph Tavan