Hi folks,
We have had a couple support requests we have been unable to reproduce
locally, and I was wondering if anybody else has run into similar
problems. Two separate Mac Safari users have complained that when
they get to a certain question on our form, which happens to be the
first one that has a datepicker associated with it, the browser
crashes. The first user has this user agent string:
Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10_5_2; en-us) AppleWebKit/
525.13 (KHTML, like Gecko) Version/3.1 Safari/525.13
... and reported, "I have attempted it 3 times now. Each time I get to
the part where I am to enter dates it causes Safari to quit and
everything is lost."
The second user with this user agent string:
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_2; en-us) AppleWebKit/
525.13 (KHTML, like Gecko) Version/3.1 Safari/525.13
... said: "I got to question 28 [the datepicker one] three times and
the system shut down."
Unfortunately, when we install Safari 3.2.1 on our test Mac, the
datepicker on that page works fine, so we can't really debug it.
We are running UI 1.7.1. I see there is a 1.7.2 upgrade, but I don't
see anything in the changelog that suggests this is a known problem,
or that it might have been addressed in that release.
Any ideas?
Thanks!
Jim