jQuery Forum

That sounds about right - hopefully we'll be able to direct them to a forum, eventually (which would be much easier to use, I'd expect, for someone who's using twitter).
<br clear="all">--John

Hah, and John posted that right before he gave a closing "state of
jQuery" address... looking forward to the day of getting to a more
traditional forum engine
As for original posted question, I've been thinking of implementing
something Twitter related on my car website, as after a month ago
moving my "front page news" to a Twitter API based one, I've been
absolutely surprised by how many "followers" the site's Twitter
account has accrued.. I'm hoping at some point to leverage that to
help my members better :-)

My feeling is that without threaded discussions doing support via
Twitter feels a but clunky. I usually end up taking the conversation
into direct messages, which then feels like a workaround and doesn't
really contribute to the community, since the solutions end up being in
DM's (not searchable). Without moving them to DM's, they become noise
for other followers.
I've been thinking about Facebook Lite (now that they're soaking up
FriendFeed) for it.
I still prefer the google group, myself (for supporting our plugins and
seeing a "feed" of solutions for other plugins I like to follow).
- Jack
Mike Alsup

Twitter is highly ephemeral and I don't think it's a good idea to
split support out into a series of venues. I see this same thing in
other software groups with IRC instead of Twitter and I think it's
*much* better to use something like Google groups for discussion or a
permanent page on a jQuery (or your own) site for anything which is
boiled down to an answer. Every time I see "that was answered on IRC"
or "come ask us on IRC" I cringe because I know that valuable
information was just "lost" to the community (searching irc logs for
100 different channels to find an answer is unreasonable) while it was
disseminated to a single user or a clique.
Any time something like this comes up don't consider how you're
helping an individual but how your work could be leveraged to help
everyone involved for the foreseeable future and with the least amount
of repetition. To me Twitter is right out for this.
(By the way, love your plugins and really appreciate how much support
you give on them; very impressive).
-Ashley

+100
-----Original Message-----
From: jquery-en@googlegroups.com [mailto:jquery-en@googlegroups.com] On
Behalf Of Ashley
Sent: Monday, September 14, 2009 12:21 PM
To: jQuery (English)
Subject: [jQuery] Re: Twitter for support?
Twitter is highly ephemeral and I don't think it's a good idea to
split support out into a series of venues. I see this same thing in
other software groups with IRC instead of Twitter and I think it's
*much* better to use something like Google groups for discussion or a
permanent page on a jQuery (or your own) site for anything which is
boiled down to an answer. Every time I see "that was answered on IRC"
or "come ask us on IRC" I cringe because I know that valuable
information was just "lost" to the community (searching irc logs for
100 different channels to find an answer is unreasonable) while it was
disseminated to a single user or a clique.
Any time something like this comes up don't consider how you're
helping an individual but how your work could be leveraged to help
everyone involved for the foreseeable future and with the least amount
of repetition. To me Twitter is right out for this.
(By the way, love your plugins and really appreciate how much support
you give on them; very impressive).
-Ashley